Support Team

How can we help you?

Get help with datasets, uploads, account access, pricing, citations, and technical issues on ONS Data Hub.

📁

Dataset Support

Help with uploading, editing, previewing, downloading, or deleting datasets.

Get dataset help
👤

Account Support

Problems with login, registration, password reset, or user profile access.

Get account help
💳

Billing & Pricing

Questions about plans, storage, team access, and enterprise support.

View pricing
🛡️

Trust & Safety

Report incorrect datasets, copyright concerns, suspicious activity, or policy issues.

Report issue
Contact

Contact our support team

Send us your issue and our support team will review it. Please include the dataset title, page URL, and your account email where possible.

Email support

support@onsdatahub.com

Response time

Usually within 24–48 hours

Support hours

Monday to Friday, 9:00 AM – 6:00 PM

FAQ

Common support questions

Why is my dataset preview not showing?

Make sure your uploaded file is a valid CSV file and has readable column headers.

Can I edit my uploaded dataset?

Yes. Go to My Datasets, open your dataset, and use the edit option.

How do I delete a dataset?

Only the dataset owner can delete it from the dataset detail page.

How do I report incorrect data?

Use the support form and select Report dataset as the category.